BackBox Product and Leadership Investments Led to Notable Customer Growth in 2023

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BackBox revealed significant growth as a result of its product and leadership investments.
This demonstrates the company’s commitment to supporting network teams as they
address the increasing complexity and security demands of modern
networks.  

In
2023, BackBox added 36% more new customers and 48% of existing customers
expanded their BackBox investment, resulting in 80% year-over-year growth. This
growth was also fostered by strong momentum with larger enterprises and
aggressive expansion in North America where BackBox won 175% more customers in
2023. Throughout 2023, BackBox maintained a strong net retention rate along
with a best-in-class Net Promoter Score of 87, validating the service
excellence and value it brings to organizations.

“These
achievements are a testament to our dedication to simplifying network
management and security, with innovations that make it easy for network teams
to be their most effective every day,” said Andrew Kahl, CEO of BackBox. “We
are committed to providing solutions that not only address current network
complexities but also anticipate future challenges for our customers.”

Product Innovations & Partnerships

“Last
year, we focused on product improvements that were uniquely designed for
network teams to efficiently identify and remediate vulnerabilities based on
specific risk profiles and to help with compliance for standards like CIS
Benchmarks and DISA STIGs,” said Josh Stephens, BackBox CTO, “We are especially
proud that the U.S. Army chose BackBox’s Network Automation Platform for automating DISA STIGs compliance in their multivendor
network environment, a testament to the platform’s robustness and reliability.”

BackBox
introduced the Network Vulnerability Manager (NVM), a groundbreaking
addition to its Network Automation Platform. NVM is designed for network teams
to efficiently identify vulnerabilities, prioritize CVEs based on their
specific risk profiles, and automate various levels of remediation, simplifying
complex device OS update tasks. BackBox also released complete  CIS Compliance Automation Templates for Cisco, Check Point, and Fortinet, which aid in
maintaining regulatory compliance and enforcing Golden Config templates.

The
company also announced strategic partnerships and product integrations with CMS Distribution in the UK and Ireland and with Paessler AG.
Paessler PRTG and BackBox integrate seamlessly to provide a complete NOC stack,
supporting enterprise and MSP network operations teams.

Customer & Industry Kudos

“BackBox
has
saved us countless hours of manual work by leveraging network automation
wherever possible, in a single easy-to-use software platform,” said Michael
Rhodes, Senior Security Consultant at Virgin Media02. “BackBox has played a crucial role in automating a variety of tasks for all our
firewall gateways, which span multiple vendors. After several years, we
continue to expand our relationship with BackBox and get more value out of the
platform and its top-notch automation team, every day.”

BackBox
was named “Cutting Edge Vulnerability Remediation Automation” in Cyber Defense Magazine’s 2023 Cyber Defense
Awards. Additionally, it was awarded the Best Vulnerability Management Solution in American Security Today’s ASTORS Awards.

Experienced Leadership Team

BackBox
expanded its leadership team in 2023 with key sales, marketing, and finance
hires to build on product momentum and scale the go-to-market strategy. In
addition, Rita Selvaggi, the
former CEO of ActivTrak and CMO of AlienVault, joined the Board of
Directors. 

  • Michael Calonica is Senior Vice President of Sales and has scaled inside sales teams for HYCU, LogicMonitor, and AlienVault. 
  • Isabelle Papoulias is Senior Vice President of Global Marketing, she recently served as Chief Marketing Officer and then EVP of Operations & Global Expansion for Mediafly. 
  • Ben Burge is Vice President of Finance. He has held various financial leadership roles at Alkami Technology, Synacor Inc., and RealPage.

Last
week, BackBox announced that John Evarts joined
BackBox as Chief Operating Officer. He has helped lead several early-stage
software companies through significant growth periods, including Mediafly,
where he recently served as President & Chief Operating Officer.